Mobile Messaging (Managers and Admins)

Messaging allows a conversation with your team, with every Location, Department, and Role having their very own messaging group. Every Employee who is assigned to the group has the ability to post comments, reply, and upload attachments. 

Chats by Location, Department, and Role

Chats to individuals or custom groups

Roster Talk Chats 


Chats by Location, Department, and Role

To start a back and forth conversation with a Location, Department, or Role group, tap the 'New Group Post' tab and tap on the group you'd like to message. You'll notice you've been assigned to certain groups based on the Locations, Departments, and Roles you've been assigned to. 


Chats by individual or custom groups

To send a message to a specific person, tap the '+' icon in the bottom right corner and select 'New Chat'. 

You can create a custom group chat by adding more than one person. Select one or more people to add to the chat, then tap 'NEXT'. 

You can also customize the group chat name at the top of the page.

From within a chat, click the 'gear' icon to open the chat settings. 

This will allow you to:

  • Re-name the group chat
  • Mute the notifications
  • Add people to the chat
  • Archive the chat - archiving a chat will remove it from your Recents list. It will come back when someone in the chat sends a new message. 


Roster Talk Chats

You can now create group messages for all employees working a specific day. Click on the 'Compose' icon to get started:
You can choose which timeframe to target, and then specify by Location, Department, and Role:
Message multiple groups in the same message by selecting another target roster (ie: Location, Department, or Role schedule in a specific timeframe):

TIPS for Roster Talk

- Individual employees can be added to the Roster Talk as well.

- If an Admin is set to 'Appear as employee' in their account, and is NOT scheduled, they will be included in any 'Not Scheduled' Roster Talk chats / announcements 

- 'Today' is considered a shift that falls within any Hours of Operation for the Location. Click Here for info on how to set or change your Hours of Operation. 

- If an Admin is set to 'Appear as employee' in their account, and is NOT scheduled, they will be included in any 'Not Scheduled' Roster Talk chats / announcements 

- Only employees with published shifts will be included in the chat; unpublished shifts will not be recognized in the Roster Talk targets.

- Employees will only be able to message within Locations, Departments, and Roles they are assigned to.

 

Next up: Contacts

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