Communicating with Employees - Messaging & Announcements

Being able to communicate quickly and effectively with your workforce is critical. At 7shfits, we've centralized communication to help you keep everyone on the same page, no matter where they are. All of these tools are available on web and mobile. 

Here are the tools you have at your disposal to send messages to your workforce.
Messaging
Announcements 
SMS / Push / Email notifications

 

1. Messaging

This is where you can start a  1-on-1 chat with someone, or a group chat. To access Messaging, click on the chat bubble at the top right.   
You'll notice you have 3 tabs:
  1. Recents: shows you all recent conversations
  2. Groups: each Location, Department, and Role in your account has its own Messaging group. For example, if you only want to communicate something to your Servers, you can post it under the Server group. You can include attachments and staff can post their own messages or reply to others.
  3. People: this allows you to send a message to one person directly. 
If you want to start a group chat with several people, click on the 'compose' icon at the top right.

2. Announcements


To send a one-way message blast to your workforce where you aren't wanting to start a conversation, you will want to use  Announcements, found right beside the Messaging icon. 
From here, you'll be able to select who you want to send the announcement to. You can send to Locations, Departments, and Roles.  
Employees will be notified via email or text/push notification, based on the notification settings they've specified in their account.
Once you click submit, your announcement is immediately delivered. You and your employees can now reference past announcements on the web and mobile app. 
You can also reference past announcements and who they were delivered to by going to the  Activity Log (hover over your profile picture > Activity Log).
The  Activity Log page will give you a breakdown of key activities taking place within your 7shifts company account.  

Deleting an announcement

You can delete an announcement from the web app. 

1. Select the announcement then click on the three dots in the top right corner

2. Click 'Delete'

Note: Once an announcement notification is sent via email, it is not able to be deleted / retracted. However, you can delete the announcement from appearing in the app. 

3. SMS / Push / Email notifications

By default, your employees are informed about changes in 7shifts that affect them via text/push notification and email:

  • When you publish a schedule
  • When you approve or decline a time off request
  • When you approve or decline a shift change, both employees who requested the chang will be notified
  • If an employee is trying to give away their shift, other employees who are qualified to work that shift will be notified
Please note: SMS notifications are available on the Appetizer plan and higher.
 
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