Levels of Hierarchy - User Types

When setting up a new user within your 7shifts account, there are several levels of access that they can be granted based on their user type. 

There are 4 possible levels of user hierarchy in 7shifts:
1. Administrator
2. Manager
3. Assistant Manager
4. Employee


Administrator

  • The Admin is the person who creates the 7shifts account.
  • The Admin user type is the 'superuser' and has access to edit and view everything within the 7shifts account, including the Company Settings
  • The Admin may add and delete Locations, change billing information, and upgrade plan types.
  • Admins can add / edit all Managers, Assistant Managers, and Employees.
  • Admins can update the Manager permissions for all Managers and Assistant Managers.
  • The Admin user type can only be set or updated by 7shifts Support (contact support@7shifts.com) and must be requested by another Admin user. 
⚠️Admins will be unable to make changes to other Admins' user profiles.


Manager

  • Managers will be restricted to the Locations and Departments they're assigned to within their employee profile.
  • Managers can add / edit Assistant Managers and Employees. They cannot add / edit Admins or other Managers.
  • Managers can only grant Assistant Managers the same permissions that they themselves have.
  • Managers can only have their permissions updated by an Admin.
  • Individual Manager permissions are listed here.


Assistant Manager

  • Assistant Managers will be restricted to the Locations and Departments they're assigned to within their employee profile.
  • Assistant Managers can only add / edit Employees. They cannot add / edit Admins, Managers, or Assistant Managers.
  • Assistant Managers can only have their permissions updated by an Admin or Manager.
  • Individual Assistant Manager permissions are listed here.
⚠️Assistant Managers are only available on the Entree plan or higher.

Employee

  • Employees will be restricted to the Locations and Departments they're assigned to within their employee profile.
  • Employees cannot add or edit anyone within the 7shifts account.
  • They can update their own contact information, but only if they have a profile already created for them by their Admin or Manager / Assistant Manager.
  • They can view their own schedule and hours or submit requests for things like Availability, Time Off, or the Shift Pool.
⚠️Users are added as Employees by default if a user type was not selected when creating their user profile.

Click here for more information on how to make users Managers or Assistant Managers.

Still need help? Contact Us Contact Us